Our Carers
Carefully Selected and Highly Trained
We could not have done this without having the very best Carers who are hand-picked for their caring nature, compassion and empathy. We understand that caring for vulnerable members of the community is a special honour. For this reason, one of the most important aspects of our service is the selection of our dedicated Carers.
The patience, experience and dedication of our Carers is what makes us unique. It therefore takes unique qualities to become one of our Carers so you can be assured that we carefully search for and select only those people who show care, empathy, love and understanding of older people to join our team.
We ask ourselves a simple question during the recruitment process ie would we allow them to look after our own loved ones – we call this the Mum test. If the answer is no, then they are not for us!
We screen all applicants to ensure their suitability for the role. They also undergo in-depth pre-employment checks, including two references that are thoroughly checked and we complete NDIS workers check and a national police check. Additionally, they must attend our extensive induction training course before we place a client in their care.
Meaningful Relationships
The same Carer visits each client wherever possible, As a result, our Carers develop meaningful relationships with their clients. It is also important to us that our Carers have enough time to travel so that they arrive on time and are never in a rush to leave.
We understand what quality care should look like and would never deliver a level of care we wouldn’t be comfortable seeing our own families receive. In our experience, around three out of four of our Carers have prior experience in caring for an older family member, a further half have cared for older friends, while around a third have cared for both older relatives and friends.